— help centre
How can we help?
Pick a topic below — each link takes you straight to the part of PHB you need. Prefer to talk? A nurse is on 0700 PHB CARE, day and night, in five languages.
Search the help centreComing soon
Until search ships, the six topics below cover ~94% of what people write in about.
[ ILLUSTRATION · help-centre-support ]
call-centre nurse in a headset, warm not corporate, simple desk with a mug, line-art plant
— browse by topic
Six places to start.
Booking & appointments
Reschedule, cancel, change provider, telemedicine setup, no-show etiquette.
Prescriptions & refills
How a refill request reaches your prescriber, partial dispense, allergy holds.
Records & results
Where lab results appear, sharing with a non-PHB provider, exporting to PDF.
Wallet & payments
Top-up methods, NHIA reconciliation, refund timelines, dispute a charge.
Consent & privacy
Granting access for an episode, revoking a share, reading the access log.
Account recovery
Lost phone, passkey rotation, NIN re-verification, guardian-assisted recovery.
— for quick answers
The home-page FAQ
We keep the most-asked questions on the front page. Things like “is my data safe”, “what if I don’t have a NIN”, “does Elara make decisions”. Plain answers, no jargon, less than a minute each.
Read the FAQ on app.phb.health— talk to a person
0700 PHB CARE
Trained nurses. Five languages. Day and night. They can triage symptoms, help you book, walk through a prescription, and bring an interpreter on the line.
Hours
24 / 7
Triage
Nurse-led
Languages
EN PI YO IG HA
Cost
Free from any NG number
Call nowAsk via WhatsAppComing soon
Emergency? Call 112 first. 0700 PHB CARE is a triage line, not an ambulance dispatcher. For life-threatening emergencies dial 112; we’ll share your record with the responding crew on your behalf.
— still stuck?
Tell us where we fell short.
If it was hard to use, that’s a defect — report it like one. We read every message, and you can track the fix on /status.