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— USSD & IVR · channel 03

Dial *894#. Your record answers.

No smartphone. No data plan. No app store. PHB works on any feature phone with a SIM — in five languages, on every network, with the same record a doctor sees on the app.

● MTN · GLO · AIRTEL · 9MOBILE● FREE TO DIAL● 5 LANGUAGES
USSD session · *894#MTN · 0:42
Welcome to PHB · 1 of 1
1) Book care
2) Record summary
3) Wallet
4) Share record
5) Medicines
6) Emergency
──────────────────
Reply:
— how it works

Four steps. One menu. Every time.

The menu mirrors what we built for the app — same labels, same numbers, same outcomes. A doctor sees what you saw, either way.

01
Dial *894# on any network
MTN, Glo, Airtel, 9mobile — works on any feature phone with a SIM. No data plan. No app. Free to dial; airtime usage applies.
02
Pick a language
English · Pidgin · Yoruba · Igbo · Hausa. Your choice is remembered for next time. Switch any time from the root menu.
03
Pick what you need
Book care · view a record summary · top up wallet · share a record · refill medicines · emergency. Six rows. Each is the same numbered choice as on the app.
04
Confirm with your PHB PIN
Money moves or record-sharing always need your PIN. Nothing happens silently. If you didn’t expect a prompt, you can hang up — no charge, no share.
— a real session

Book a follow-up, by phone.

This is what dialling *894# from Bayelsa actually looks like. No fake screenshots — just the real prompts a patient sees.

  • ● Session resumes if you drop the call within 5 minutes.
  • ● Confirmations are PIN-bound. We never see the PIN.
  • ● Every action posts to your audit log, same as the app.
USSD session · *894#MTN · 0:42
> dial *894#
PHB · Pick language
1) English · 2) Pidgin · 3) Yoruba
4) Igbo · 5) Hausa
> 1
── menu ──
Hi Adaeze. PHB-4029-8156-7734
1) Book care · 2) Record · 3) Wallet
4) Share · 5) Medicines · 6) Emergency
> 1
Book care · Reddington · Lekki
1) GP follow-up · Tue 10:00 · ₦0
2) Different provider
> 1
Confirm with your 4-digit PIN
> ****
TX-A7K2-11 · booked · SMS sent.
— IVR · voice menu

Prefer a voice?

Call 0700 PHB CARE. The voice menu mirrors USSD exactly — same numbered choices, same five languages, same outcomes. Useful when reading a tiny screen is hard, or you don’t have your reading glasses.

Number to call
0700 PHB CARE
Available
24 / 7
Languages
EN · PI · YO · IG · HA
Routes to USSD
Press 9 any time
Life-threatening? Call 112 first.
*894# can dispatch an ambulance, but never use USSD if the patient is unresponsive, bleeding heavily, or has chest pain. Dial 112, then dial *894# afterwards to share the record with the responding crew.
Call 112 now
no smartphone in the family?

No barrier to care.

60% of the Bayelsa pilot signed up over USSD. PHB was built that way on purpose — the feature phone is not a fallback, it is a first-class channel.